Platform guides

How to Withdraw From Moon.com

Published November 11, 2026

Step 0: get your KYC approved early

Moon lets you deposit once you've submitted identity verification, but you can only withdraw once it's approved. That gap catches people out: they deposit, win, and then wait on document review before they can cash out.

The fix is simple. Submit your documents right after you sign up, while you're still learning on play money. Moon may ask for:

• A valid government-issued ID, front and back
• Proof of address

Review times vary with demand and with how clear your documents are. Sharp photos with all four corners visible speed things up.

Step 1: close or reduce your open bets

Money tied up in open bets isn't part of your available balance. If you want to withdraw everything, close your open positions first (Moon's Close All button does it in one click). Remember that open profit already includes estimated fees, so what you see is close to what lands in your balance.

Step 2: request the withdrawal

1. Open the Wallet from the top bar.
2. Choose withdraw and pick the cryptocurrency you want to receive.
3. Paste your wallet address and select the matching network.
4. Enter the amount, review the fee, and confirm.

Step 3: track it with the transaction hash

Once Moon broadcasts the withdrawal, it gets a transaction hash (TxID). It's the receipt you can look up on a block explorer for that network to see confirmations. Moon's help center has a guide on finding it in your account. If support asks you about a withdrawal, the hash is the first thing they'll want.

Fees on withdrawals

Withdrawal fees are listed in Moon's fee schedule, and the blockchain network itself may charge a fee that depends on the coin and how busy the network is. Withdrawing in fewer, larger amounts usually wastes less on fees than many small ones. For the costs of betting itself, see Moon.com fees explained.

If a withdrawal seems stuck

• Check KYC status first. An unapproved verification is the most common blocker.
• Check the hash on a block explorer. If it's pending there, it's the network, not Moon.
• Talk to live support. Moon offers 24/7 chat and email support (support@moon.com).

Security habits worth keeping

Turn on two-factor authentication (2FA) or a passkey in Moon's security settings. Moon has a help center section on both. And keep only what you're actively betting with on the platform; there's no reason to leave winnings sitting there.

Important: only where it's legal

Moon is not available in the US, UK, Mexico, Australia, Ontario and 40-odd other places, and accounts are tied to where you live. Check the restricted countries list before you deposit, not after.